Cancellation policy

Purchase Options Cancellation Policy

This policy applies to any coffee subscription, pre-order or other recurring or deferred purchase option offered by Chaff and Beans.

Coffee Subscriptions
You can pause, skip, change or cancel your subscription at any time, with no cancellation fees and no minimum number of deliveries.

Because all our coffee is roasted to order on our roasting days (Wednesday, Saturday and Sunday), changes or cancellations must be made at least 48 hours before your next scheduled roasting day to apply to your upcoming order. If your request reaches us after that cutoff, your next order may already be roasted and charged. In that case it will be sent as normal and your change will apply from the following order.

To manage your subscription, log in to your account or contact us at orders@chaffandbeans.com.

Pre-orders
You can cancel a pre-order at any time before it is roasted or dispatched for a full refund to your original payment method. Once a pre-order has been roasted or dispatched, our standard Refund Policy applies.

Refunds
Coffee from a subscription or pre-order that has already been roasted or dispatched cannot be returned or refunded unless there is a quality issue, in line with our Refund Policy. If your coffee arrives damaged, faulty or incorrect, contact us at orders@chaffandbeans.com and we'll make it right.

Changes by Chaff and Beans
We'll give you reasonable notice by email before changing the price, frequency or contents of a subscription, and you can cancel before the change takes effect. If we need to cancel a subscription or pre-order, we'll let you know and refund any amount paid for orders not yet roasted or dispatched.

Your Consumer Rights
Nothing in this policy limits your rights under the Australian Consumer Law.

Contact
For any questions about cancelling or changing a purchase option, email orders@chaffandbeans.com.